FAQs

    Digital Registration / Reregistration
  • Do I have to digitally register my entity?

    Digital registration must be done by all existing business names, companies and foreign companies registered prior to 14 June 2019 in the new Registrar of Companies digital registry. This is free and will commence from 15 January 2020.

  • Why do I need to reregister my entity online?

    This is mandated by the Companies Act 2015 and to update and maintain your entity registration online.

  • How do I submit a digital registration application to the Registrar of Companies?

    You must log in via an e-Profile account to submit your application.

  • What are the Internet browsers that I can use to access the Reregistration?

    The desktop site can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla FireFox, Google Chrome and Apple Safari. The Android mobile application requires devices with Android versions 5.0 and above while the Apple mobile application requires devices with iOS versions 10.0 and above.

    If you are using Apple Safari version 13.1 and see a '500 Internal Server Error' message, its version may not be compatible. In this scenario, please try accessing it via a different browser like Google Chrome.

  • Do I need to collect a physical copy of the certificate?

    On approval, an email notification will be sent to you and you can retrieve the certificate of reregistration by accessing your account.

  • What information should be used for the digital registration?

    All entities must digitally register using the most current details.

    Entity name, entity number and registration date will not change unless the correction is made by the applicant or the Registrar of Companies.

  • Is my entity required to pay any outstanding fees?

    Companies who have not cleared their annual registration fee will be required to pay any outstanding as applicable under the Companies Act 2015.

    This is not applicable for business names.

  • What is consequence of not applying for digital registration?

    Failure to reregister on the online system will result in, business names being ceased, companies being deregistered, and foreign companies being struck off.

  • How much time do I have to complete digital registration?

    For business name period expire on 15 October 2020, companies and foreign companies period expires on the 15 July 2020.

  • How can I extend the period?

    Application can be lodged for extension in the prescribed form before the end of the reregistration period.

  • How long does it take to process my digital registration?

    Application will be processed by ROC office at the earliest.

  • How to determine the entity type?

    If your registration certificate matches the sample below, please select entity type as "Business Name".

    Business Name certificate - Sample

    If your registration certificate matches the sample below, please select entity type as "Company".

    Company certificate - Sample

  • Registrar of Companies
  • What are the Internet browsers that I can use to access the online Registrar of Companies (ROC) e-Services?

    The desktop site can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla FireFox, Google Chrome and Apple Safari. The Android mobile application requires devices with Android versions 5.0 and above while the Apple mobile application requires devices with iOS versions 10.0 and above.

    If you are using Apple Safari version 13.1 and see a '500 Internal Server Error' message, its version may not be compatible. In this scenario, please try accessing it via a different browser like Google Chrome.

  • How do I submit an application to the Registrar of Companies?

    You must log in an e-Profile or ROC Pass account to submit your application.

  • Where can I make my offline payment for my application?

    You can make an offline payment for your application at the following places:

    Registrar of Companies (ROC) Office

    Location Opening hours
    Level 2, Suvavou House Victoria Parade
    Victoria Parade
    Monday to Friday

    Births, Deaths and Marriages (BDM) Registry
    Location Opening hours
    Level 1, Westfield Mall,
    Tukani Street, Lautoka
    Monday to Friday
    Keasuna Buildings, Sigatoka Monday to Friday
    Namuka House, Labasa Monday to Friday
    PA Savusavu ‘s Office,
    Gulabdas Building, Savusavu
    Monday to Friday
    Naulumatua House,
    Nabuawalu
    Monday to Friday

  • What is the processing time required for the ROC office to process my applications?

    Your application will be processed within 5 working days.

  • Do I have to head down to the ROC office to obtain my certificates and notice after my registration or reservation application has been approved?

    The certificate of registration and notice of reservation will be available in your application after it has been approved, an email notification will be sent to you. You can find the certificate/notice in the application documents section in the application.

  • There are only reservation and registration application online. How do I submit an online application for the update of information of my entity?

    The reservation and registration applications are available in the initial phase. The other application forms would be made progressively available online, hence you would still need to visit the Registrar of Office (Level 2 Suvavou House) for the lodgement of the other forms. Such as change of company or business name details.

  • My application is returned. How do I resubmit my application?

    You can access your application by logging in to your e-Profile/ROC Pass account.

    For e-Profile, click ‘home’ to access your application in your inbox. You can view the officer’s remark and click edit to make the necessary changes for re-submission of application.

  • Why am I unable to edit the rest of the fields while re-submitting my returned application?

    You are only able to amend the entity name and to add/delete supporting documents of your application.

  • How will I get notified of the status of my application?

    You will be able to track your status of your application by logging in to your e-Profile/ROC Pass account and viewing your transaction inbox. An email notification will be sent to you as well to inform of updates to your application.

  • What is Business Name availability rule?

    Check to see if the name is available in register of business name, using the name search availability.

  • What do I need to register a business name?

    1. Unique business name
    2. Applicants information
      • Joint card or (Photo ID and Tin letter/Card)
      • Company name and number (if applicant is a registered company)
      • Foreign Investment Registration certificate (applicable for non-ordinary resident)
      • Fee schedule
  • How can I contact the Registrar of Companies office?

    You can contact the Registrar of Companies office at (679) 331-2981 or [email protected]

  • What information can be purchase under "Buy Information"?

    The business profile of the Entity and the Certificates / Notices generated for the entity can be purchased.

    Please find the sample reports for Business/Company/Foreign Company as below:

    Business Name Information - Sample
    Company Information - Sample
    Foreign Company Information - Sample

  • Where can I check the Status of Applications?

    If you are using ROC Pass, the status can be checked by logging into your ROC Pass account; click ‘PROFILE’ to access your applications in your transaction inbox.

    If you are using e-Profile, the status can be checked by logging into your e-Profile account; click ‘HOME’ to access your transaction in your inbox.

  • ROC Pass
  • What is a ROC Pass?

    ROC Pass is a corporate digital identity for the entity personnel to access and transact Registrar of Companies online e-Services. ROC Pass would be the sign-on account for entities to submit ROC online applications relating to their entity in the future.

  • How do I obtain a ROC Pass?

    The ROC Pass can be obtained by:

    1. Registration of entities: Applicant can indicate the assignment of ‘Admin’ role to the officeholder / company secretary of the entity. Upon approval of the registration, the personnel will receive an email for the account setup of ROC Pass.
    2. Assignment by ROC office: You can can visit the Registrar of Companies office to request for the assignment of ‘Admin’ role for your entity. You are required to provide a letter of authorization and photo ID document for the request.
    3. Role management by entity admin: The entity admin will be able to create new ROC Pass and assign roles in the entity. You can approach your entity admin for the request of ROC Pass.
  • What do I need to log in to my ROC Pass?

    You would need to key in your email address, password and your entity number to log in to your ROC Pass.

  • Do I need to have a different ROC Pass account if I am holding ownership in multiple entities?

    Your ROC Pass account can be tied to multiple companies and business. To log in to the ROC Pass for the specific entity, you would have to key in the entity number in the login page.

  • What are the different roles in the ROC Pass?

    There are 4 different roles in ROC Pass:

    1. Admin: This role is typically the Officeholder / Company Secretary and has all the roles of ROC Pass.
    2. Operations Admin: Operations Admin is appointed to conduct transactions on behalf of the entity and is typically an appointed company employee or third party. The Operations Admin is unable to manage ROC Pass accounts in the entity.
    3. User Admin: User Admin is appointed for the managing of ROC Pass accounts in the entity and is typically the HR admin of the company. User admin is unable to assign the Admin role and conduct transactions on behalf of company.
    4. Agent: Agent is appointed for the submission of public applications (ie reservation/registration) on behalf of others.

    Note: The agent role is only available to entities with specific business activity classifications (i.e. Legal / Accounting codes)
  • What are the e-Services that I can transact with my ROC Pass?

    Currently, there are 4 e-Services available:

    1. Company name reservation
    2. Business Name registration
    3. Company registration
    4. Foreign company registration

    More e-Services will be introduced in the future for the ROC Pass holders to conduct transactions on behalf of their entity. (E.g. Update of entity information)
  • I had assigned a new ROC Pass to a personnel but he had missed out on the account setup email. How do I resend the account setup email?

    For accounts that have not been activated, you can go to ‘Manage accounts and roles’ section, click on ‘Edit’ button of the account and select ‘Send activation link email’.

  • How can I contact the Registrar of Companies office?

    You can contact the Registrar of Companies office at (679) 331-2981 or [email protected]

  • How to change my Username for ROC pass?

    This could be changed via "View Account Details" -> "Change UserName".

  • e-Profile
  • What are the type of mobile devices and associated operation systems that can support the mobile applications?

    The mobile devices that can support the mobile applications are smartphones or tablets with data access. The mobile application is supported on both Android and iOS devices, and you can find it on the Google Playstore or Apple App Store by searching for “digitalFIJI”.

  • I have registered my e-Profile account. Where can I activate my e-Profile account or verify my information?

    To activate your e-Profile, you are required to verify your information at any of the following designated offices:

    Designated office location Opening hours
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Suvavou House,
    Victoria Parade,
    Suva
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    First Floor, Westfield Building,
    Tukani Street,
    Lautoka
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    GT Plaza Pala’s Building,
    Nadi Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Keasuna Building,
    Sigatoka
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Koronubu House,
    Ba
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Namuka House,
    Labasa
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Gulabdas Building,
    Savusavu Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    DO Taveuni Building,
    Waiyevo,
    Taveuni
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Tara’s Building,
    River Road,
    Nausori
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Bhima’s Building,
    Rakiraki Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Naulumatua House,
    Nabouwalu
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Mobil Building,
    Tabavu Street,
    Tavua
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Vatumali Government Station,
    Keiyasi,
    Sigatoka Valley Road
    Navosa
    Monday to Friday:
    8:00am – 3:00pm

    Please bring along the following to any of the offices within 30 days from the day you submitted your registration of your e-Profile.
    1. Original or certified copy of your Birth Certificate; and
    2. FNPF/FRCS Joint ID Card and FNPF Membership Card; or

  • What is e-Profile and what information can be accessed via e-Profile?

    e-Profile is a mobile application portal which allows a public user to register an e-Profile account that subsequently allows the user to maintain and retrieve information about himself or herself.
    The following information are accessible via e-Profile:

    1. Personal information;
    2. FRCS profile (If TIN has been verified); and
    3. FNPF profile (If FNPF number has been verified).
  • Who is eligible to sign up for the e-Profile mobile application?

    Any Fijian citizen can sign up for the e-Profile mobile application to access all available and upcoming digitalFIJI e-services.

  • How will the information on my e-Profile be used?

    The information on your e-Profile is private, confidential and only available to you.

  • Why is my e-mail address mandatory when signing up for an account?

    Your e-mail address is used to contact you in the event there is any update or notification from any of the digitalFIJI e-services.

  • How many e-Profile accounts can I create?

    Each Fijian citizen can only create one e-Profile account.

  • What do I need to create an e-Profile account?

    You need a valid Birth Registration Number (BRN) with the relevant valid photo identification for verification to be performed.

  • Can I create an e-Profile account if I do not have a smartphone or computer?

    Yes, you can. Please come down to any of the following designated offices and an officer will assist you to create and activate your account:

    Designated office location Opening hours
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Suvavou House,
    Victoria Parade,
    Suva
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    First Floor, Westfield Building,
    Tukani Street,
    Lautoka
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    GT Plaza Pala’s Building,
    Nadi Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Keasuna Building,
    Sigatoka
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Ground Floor, Koronubu House,
    Ba
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Namuka House,
    Labasa
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Gulabdas Building,
    Savusavu Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    DO Taveuni Building,
    Waiyevo,
    Taveuni
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Tara’s Building,
    River Road,
    Nausori
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Bhima’s Building,
    Rakiraki Town
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Naulumatua House,
    Nabouwalu
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Mobil Building,
    Tabavu Street,
    Tavua
    Monday to Friday:
    8:00am – 3:00pm
    Births, Deaths and Marriages (BDM) Registry
    Vatumali Government Station,
    Keiyasi,
    Sigatoka Valley Road
    Navosa
    Monday to Friday:
    8:00am – 3:00pm

    Please bring along the following to any of the offices.
    1. Original or certified copy of your Birth Certificate; and
    2. FNPF/FRCS Joint ID Card and FNPF Membership Card; or

    In the event, you do not have your FNPF/FRCS Joint ID Card or FNPF Membership Card, please bring a valid photo ID ( Passport, Electronic Voter Registration (EVR) Card, Driver’s licence, Social Welfare ID) and the original or certified copy of the identity document displaying your TIN or FNPF number.

  • What happens if I accidentally key in some wrong information during e-Profile registration?

    During counter verification at one of the designated offices, you can inform the counter officer to assist you to amend the information you wrongly keyed in during e-Profile registration.

  • I do not have a TIN or FNPF number currently. Can I still create an e-Profile account?

    Yes, you can. If you do not have a TIN or FNPF number currently, you can first activate your e-Profile account with just your Birth Registration Number.
    Once you have a TIN or FNPF number, you can update the information on your e-Profile.

  • I have created my e-Profile account, how do I use it?

    You can download the digitalFIJI mobile application and sign in with your new account. Thereon, you’ll be able to access your e-Profile and the other e-services available on the digitalFIJI mobile application.

  • MyFeedback
  • What are the type of mobile devices and associated operating systems that can support the mobile applications?

    The mobile devices that can support the mobile applications are Smartphones or tablets with data access. The mobile application is currently supported on Android only, and you can find it on the Google Playstore by searching for “digitalFIJI”. The iOS application will be available soon.

  • What are the Internet browsers that I can use to access the MyFeedback website?

    The desktop site can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla FireFox, Google Chrome and Apple Safari. The Android mobile application requires devices with Android versions 5.0 and above while the Apple mobile application requires devices with iOS versions 10.0 and above.

    If you are using Apple Safari version 13.1 and see a '500 Internal Server Error' message, its version may not be compatible. In this scenario, please try accessing it via a different browser like Google Chrome.

  • Who is eligible to use the MyFeedback mobile application?

    Anyone can use the MyFeedback mobile application to provide feedback to the Government.

  • Where does my feedback go to?

    All submitted feedback will be conveyed to the relevant Government ministry or agency for their necessary action.

  • Why is my e-mail address mandatory when submitting feedback?

    Your e-mail address is used to both verify your feedback and to contact you in relation to your feedback.

  • How long will the Government take to respond to my feedback?

    The Government will work to respond to your feedback as soon as reasonably possible. One of the main purposes of MyFeedback is to expedite the process of resolving issues, and allow Fijians to digitally track the progress of their feedback.

  • How do I track the status of the response to my feedback?

    You can track the status of your feedback by entering your tracking number and e-mail address on the ‘Track Feedback’ Page on the MyFeedback mobile application or MyFeedback website.

  • Why may I be required to submit additional information on the MyFeedback mobile application or MyFeedback website?

    The Government ministry or entity may require additional information from you in order to provide a response to your feedback.

  • How do I know when I have received a response to my feedback?

    Any communication from Government in relation to your feedback will be sent directly to the e-mail address you provided.

  • How many file attachments can I send with my feedback?

    The maximum file size for file attachments is 5MB. There is no limit to the number of file attachments you can submit with your feedback.

  • If I feel that the resolution provided has not completely addressed my original concern, can I resubmit my feedback?

    Yes, you can resubmit your feedback for further consideration.

  • What is the difference between the Tracking Number and the Feedback Reference Number?

    The Tracking Number is a seven-character alphanumeric value to track the status of the response to your feedback on the mobile application or the web browser. The Feedback Reference Number is the 19-digit number which identifies your specific feedback in the system.

  • What file types are compatible for my attachments?

    Documents and or photos which are jpg, jpeg, png and pdf can be uploaded on the mobile applications.

  • Directory
  • What are the type of mobile devices and associated operating systems that can support the mobile applications?

    The mobile devices that can support the mobile applications are Smartphones or tablets with data access. The mobile application is currently supported on Android only, and you can find it on the Google Playstore by searching for “digitalFIJI”. The iOS application will be available soon.

  • What internet browsers can I use to access the [email protected] website?

    The desktop site can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla FireFox, Google Chrome and Apple Safari. The Android mobile application requires devices with Android versions 5.0 and above while the Apple mobile application requires devices with iOS versions 10.0 and above.

    If you are using Apple Safari version 13.1 and see a '500 Internal Server Error' message, its version may not be compatible. In this scenario, please try accessing it via a different browser like Google Chrome.

  • Whose contact information will be available on the [email protected] mobile application?

    The [email protected] mobile application displays contact information of the following:

    1. Government ministries;
    2. Government departments;
    3. Ministers;
    4. Personal Assistants to Ministers;
    5. Assistant Ministers;
    6. Permanent Secretaries;
    7. Personal Assistants to Permanent Secretaries;
    8. Directors;
    9. Foreign Offices in Fiji;
    10. Fijian Missions overseas;
    11. Government Institutions;
    12. Government Entities;
    13. Chief Executive Officers of Government Entities;
    14. Personal Assistants to Chief Executive Officers of Government Entities; and
    15. Chairpersons of Government Entities.

  • Are all Government staff searchable on the [email protected] mobile application?

    The [email protected] mobile application allows you to search for Government staff in the position of Director and above.

  • How do I search for the different Government ministries, departments or entities?

    By using the search bar at the top of the [email protected] mobile application, you can perform a search by entering keywords in relation to the particular Government ministry, department or entity. You can also use the “Advanced Search” feature to perform a more detailed search.

  • How do I search for a specific person’s contact information?

    You can key in the name of the searchable Government personnel (as identified in FAQ #3) in the search bar to search for the personnel’s contact information.

  • How do I search for the contact information of Fijian Missions overseas?

    You can find contact information in relation to Fijian Missions overseas under the “Missions Overseas & Foreign Offices” tab, or use the search bar.

  • How do I search for the contact information of foreign offices in Fiji?

    You can find contact information in relation to foreign offices in Fiji under the under “Missions Overseas & Foreign Offices” tab, or use the search bar.

  • How do I view the personnel listing of a particular Government ministry, department or entity?

    You can view the personnel listing by selecting the relevant Government ministry, department or entity under the “The Government” tab or the “Government Entities & Other Institutions” tab.

  • BDM
  • What are the type of mobile devices and associated operating systems that can support the mobile applications?

    The mobile devices that can support the mobile applications are Smartphones or tablets with data access. The mobile application is currently supported on Android only, and you can find it on the Google Playstore by searching for “digitalFIJI”. The iOS application will be available soon.

  • What are the Internet browsers that I can use to access the BDM website?

    The desktop site can be viewed with current versions of Microsoft Internet Explorer (Edge), Mozilla FireFox, Google Chrome and Apple Safari. The Android mobile application requires devices with Android versions 5.0 and above while the Apple mobile application requires devices with iOS versions 10.0 and above.

    If you are using Apple Safari version 13.1 and see a '500 Internal Server Error' message, its version may not be compatible. In this scenario, please try accessing it via a different browser like Google Chrome.

  • What can I do with the BDM mobile application?

    The BDM mobile application allows you to perform birth, death and marriage related e-services at your convenience.



    The following functions are currently available:

    1. Apply for a birth certificate
    2. Re-print birth certificate

    The death and marriages’ services are in development and will be available soon.

  • Who is eligible to use the BDM mobile application?

    Anyone with an activated e-Profile can use the mobile application to access the e-services for BDM.



    Please see here on how to register and activate an e-Profile account.

  • What do I need / When can I register for a birth certificate?

    You can register for a birth certificate after receiving a birth notification which will have your child's birth registration number (BRN).

  • I have received a request for a Collection / Discussion appointment. What do I do now?

    You can set up an appointment by following the steps below:

    1. Click on the “Home” tab
    2. Click on ”In Progress Submissions”
    3. Click on the reference number to enter the case
    4. Verify any supporting documents and your details, and click on “Book Appointment” button to access the booking system
    5. In the booking system, select your preferred “Service Type”, “Office”, “Location” and appointment timeslots before submitting the form

    Once you’ve set up your appointment and the selected location, a BDM officer will guide you through the next steps.

  • I am unable to make it for my appointment. Can I reschedule it?

    Yes, you can.

    1. Click on the “Home” tab
    2. Click on ”In Progress Submissions”
    3. Click on the reference number to enter the case
    4. Verify any supporting documents and your details, and click on “Book Appointment” button to access the booking system
    5. Click on “Existing Appointments” to see existing appointments and select “Reschedule”
  • What happens if I accidentally key in some wrong information during the birth certificate application?

    You can ask the BDM officer to amend it for you during the collection appointment, while performing the final confirmation of the birth certificate details.

  • How many file attachments can I send for an application?

    The maximum file size for file attachments is 5MB. There is no limit to the number of file attachments you can submit with your application.

  • How can I reprint a birth certificate?

    You can reprint a birth certificate by following the steps below:

    1. Click on “e-SERVICES” tab and click on “Reprint Birth Certificate”
    2. Key in the required number of copies and birth registration number
    3. Select the mode of collection
      1. If “Self Collection” is selected, set up an appointment to collect the documents
      2. If “By Mail” is selected, fill in your contact details and make the required online payment

    Currently, only the self-collection mode is available. The “By Mail” option is under development and will be available soon.

  • How can I track the status of my application(s) / appointments?

    You can track the application’s progress via the “In-Progress Submissions” function, under “Home” tab.

  • Can I use any BDM e-services if I do not have an e-Profile account?

    No, you will not be able to perform any of the e-services without an e-Profile account.

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